QUALITY

Our belief that “client satisfaction is key to our success” is the essence of our operational structure.

Alpha has consistently set standards for others to follow, and as a result, we are the first port of call for many organisations. For example when the world’s attention turned to Scotland for the G8 Summit of world leaders at Gleneagles, the Scottish Police Forces and Court Services exclusively commissioned Alpha in contingency planning and the provision of emergency linguist services.

Our 10 year experience, excellent track record, and consistent client satisfaction all make us confident that Alpha can successfully meet your requirements.

Our Focus on Quality

Keeping focused on quality, our Project Managers only take on assignments which they are certain they can deliver to a high standard. Attention to detail is a characteristic of each project. Our bespoke IT systems ensure all operations are monitored through to completion and client satisfaction, and our Project Managers maintain close communication with linguists and clients at all stages of assignments.

Alpha applies stringent levels of monitoring and evaluation to sustain our high quality of service. We only assign native speaking linguists, and keep a comprehensive record of our linguist’s qualifications, training and security vetting. All translations are proofread by independent linguists before they are delivered to the client.

Our Experience

During our 10 years of experience, our office staff and linguists have been exposed to a diverse client base with specific and individual requirements. This has equipped them with valuable knowledge of the language needs of a wide variety of industry sectors. Our linguists have also gained translating/interpreting skills unique to certain industries, including industry-specific terminology. Our office staff, having grown in number, now specialise in different industry sectors.  

Our Linguists

We recognise that our linguists drive the business of delivering an accurate and efficient service, therefore Alpha ensures that only professional, qualified and experienced linguists are engaged. Various training programmes, language skill updates, terminology sharing, sponsorship for further education and ongoing support tools are invested in, for the development of our linguists.

Our linguists possess memberships with organisations such as IOL (Chartered Institute of Linguists) and ITI (Institute of Translation and Interpreting) and are registered with NRPSI (National Register of Public Service Interpreters).

Our Quality Controls

Alpha - striving for excellence in all aspects of its service.
To achieve this we have:

• Fully transparent complaint procedures
• Internally developed workflow IT software
• Regular audits/ evaluation of our operations
• Spot checks on assignment processes
• Engagement of only qualified & experienced native language linguists
• Inter-departmental quality checks
• Investment into linguists’ training and development
• The engagement of external management consultants